Good Morning Molly,
My name is ..... and I work at the US Embassy in Lusaka. I am writing to inform you of the excellent service I received from Morana. I am facing a particularly difficult medical evacuation and Morana has really gone “above and beyond” to ensure the speedy and correct travel authorizations and ticketing information for me. It is important to note that she did this at considerable savings to me and to the USG. Morana is an excellent example of someone who understands her job very well and attempts, everyday, to deliver top-notch service!
I believe it is worth noting when employees perform in an outstanding manner, and I thought you should be informed about Morana and her exceptional customer service…
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