I wanted to formalize with this email how helpful and wonderful has been Margaret at the airport on Friday.
I had my bag swapped by another person who I found out (after a lot of pushing and towing with the hopeless SAA and baggage carrier people) that was a voyagers client and she managed to help me contacting first your office and later the secretary of this person great assistance and will to help even though was by the end of the day! In less than 1 hour I was exchanging bags with this chap (who never noticed of the mess up) thanks to her.
Good on Margaret! You have an excellent employee with you!
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